fb888 Privacy Policy

1. Introduction

Welcome to fb888, Bangladesh's trusted online casino and sports betting platform. We respect your privacy and are fully committed to protecting the personal information you share with us. This Privacy Policy explains in detail how fb888 collects, processes, stores, and safeguards your data when you use our website at fb888.buzz.

By accessing or using the fb888 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. This policy applies to all users who visit the site, register an account, place bets, deposit or withdraw funds, or contact our customer support team. We encourage you to read this document carefully before providing any personal information.

2. Information We Collect

fb888 collects information in several ways to provide you with a safe, reliable, and enjoyable gaming experience. The categories of information we may collect include:

• Personal identification information: full name, date of birth, national ID or passport number, and residential address (required for account verification and responsible gaming compliance).
• Contact details: email address and phone number used to communicate account updates, security alerts, and promotional offers (where you have opted in).
• Financial and payment data: transaction history, deposit and withdrawal records, and the payment methods you use (bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store full card numbers — payment processing is handled by certified third-party providers.
• Technical and device data: IP address, browser type and version, operating system, device identifiers, time-zone setting, and pages visited. This data helps us detect fraud, optimise performance, and improve the player experience.
• Behavioural and gameplay data: betting history, game preferences, session duration, and wagering patterns. This data is used for responsible gaming monitoring and to personalise recommendations.

We collect this information directly from you (e.g., when you register, make a deposit, or contact support), automatically through your use of the platform (e.g., via cookies and log files), and from trusted third-party verification partners where required for identity or payment checks.

3. How We Use Your Information

fb888 uses the information we collect for the following lawful purposes:

• Account creation and management: to register your account, verify your identity, and ensure you meet the minimum age requirement of 21 years for use of our platform.
• Processing transactions: to handle deposits and withdrawals securely via bKash, Nagad, Rocket, and other payment partners, and to maintain accurate financial records.
• Customer support: to respond to enquiries, resolve disputes, investigate complaints, and provide assistance with account or game-related issues.
• Security and fraud prevention: to monitor transactions and gameplay for suspicious activity, enforce responsible gaming limits, and protect the integrity of the platform.
• Service improvement: to analyse usage patterns, test new features, and enhance the overall performance and content offerings of the fb888 platform.
• Marketing communications: to send you promotional offers, bonus updates, and event notifications — but only where you have given your explicit consent. You may opt out at any time by contacting support.

4. Cookies and Tracking Technologies

fb888 uses cookies and similar tracking technologies to recognise you when you return to our platform, remember your preferences, and deliver a smoother, faster experience. Cookies are small text files placed on your device by our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We use strictly necessary cookies to keep the platform functional (e.g., maintaining your login session and shopping cart), analytical cookies to understand how players navigate the site, and preference cookies to remember language and display settings. We do not use third-party advertising cookies to track you across other websites.

5. Data Sharing and Disclosure

fb888 does not sell or rent your personal information to any third party. We may share your data only in the following limited circumstances:

• Trusted service providers: payment processors (bKash, Nagad, Rocket, Visa, Mastercard), identity verification partners, and fraud detection vendors who are contractually bound to protect your data and may only use it to perform services on our behalf.
• Legal obligations: when required to do so by applicable law, court order, or governmental authority — for example, to comply with anti-money laundering (AML) requirements or to respond to a legally valid request.
• Business transfers: if fb888 undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of that transaction, with the same privacy protections remaining in place.

In all cases, we require the receiving party to maintain confidentiality and use your data only for the stated purpose. We never share your information with advertising networks or data brokers.

6. Data Security

fb888 implements industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, secure servers with restricted access controls, regular security audits and vulnerability assessments, and multi-factor authentication options for player accounts.

While we take every reasonable precaution to keep your information safe, no data transmission over the internet can be guaranteed 100% secure. We encourage you to use a strong, unique password for your fb888 account and to never share your login credentials with anyone. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

7. Payment Data and Financial Security

When you make a deposit or withdrawal on fb888, your transaction is processed through our certified payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners operate under their own privacy policies and security standards, and they are responsible for the secure handling of your payment credentials. fb888 does not store your full card numbers, mobile banking PINs, or payment account passwords on our servers.

All financial transaction records are retained for a minimum period required for audit and compliance purposes. We maintain a detailed transaction history linked to your account so that any dispute regarding deposits or withdrawals can be investigated and resolved efficiently. If you notice any discrepancy in your transaction history, please contact our support team without delay.

8. Your Rights and Choices

As an fb888 player, you have the following rights in relation to your personal information:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to rectification: if any of your personal details are inaccurate or out of date, you have the right to ask us to correct them without undue delay.
• Right to erasure: subject to our legal record-keeping obligations, you may request that we delete your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to object to marketing: you may opt out of receiving promotional emails or messages from fb888 at any time by contacting us directly. We will action your request within 7 business days.
• Right to data portability: you may request a structured, machine-readable copy of the data you have provided to us, where technically feasible and where doing so does not affect the rights of other users.

To exercise any of these rights, please send a written request to our support team at [email protected]. We will verify your identity before processing any request and will respond within 30 days. Some requests may be subject to legal limitations — for example, we are required by law to retain certain financial records for a minimum period regardless of any deletion request.

9. Data Retention

fb888 retains your personal information for as long as your account remains active or as necessary to provide you with our services. We also retain data for the period required to comply with legal obligations, resolve disputes, and enforce our agreements. When your account is closed or your data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention schedule.

In general, we retain account registration data for the duration of the account and for a minimum of 5 years after account closure, financial transaction records for a minimum of 7 years as required by applicable financial regulations, and customer support correspondence for 3 years from the date of each interaction.

10. Protection of Minors

fb888 is strictly an adult platform. You must be at least 21 years of age to register an account and use our services. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms.

11. Changes to This Privacy Policy

fb888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice.

Your continued use of the fb888 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so you remain informed about how we protect your information. The most current version of this policy will always be available at fb888.buzz/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fb888 handles your personal data, please do not hesitate to get in touch with our dedicated privacy support team. We are committed to addressing your concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team is available 7 days a week and will respond to all privacy-related enquiries within 2 business days. Players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh are welcome to write to us in English.